Debtors & creditors support

WHEN IT HELPS

When you need the debtor and creditor ledgers to be reliable.

• Customer balances need to be captured, allocated, reconciled or clarified.
• Supplier statements and recorded balances differ.
• Unallocated receipts, payments or credit notes make the position difficult to understand.

What the work covers

This is ledger and accounting-record support. MATTLY can capture agreed customer invoices, supplier invoices and credit notes from authorised source documents, allocate receipts and payments already received or made, reconcile agreed balances and identify exceptions. The service does not transfer collection, purchasing, payment or stock-control responsibilities to MATTLY.

Select the tasks that address your priority. The engagement sets out which accounts, periods and outputs are included.

• Review and organise the agreed customer and supplier records.
• Compare balances with available supporting records and statements.
• Work through unallocated entries and raise unresolved differences.
• Prepare ageing and outstanding-item information for your own customer, supplier and payment follow-up.

Customer balances: reliable records for your action

Review invoices, receipts, credit notes and allocations before identifying overdue items. A useful schedule distinguishes amounts due, disputed balances and items awaiting documentation. MATTLY does not contact customers to request settlement as part of this service.

Supplier balances: compare before you pay

Compare supplier statements with recorded invoices, credits and payments where the relevant statements and documents are supplied. Highlight missing invoices, possible duplicates and allocation differences. MATTLY does not contact suppliers or prepare or execute supplier payments.

What the ageing means

Confirm whether the schedule ages balances from invoice dates or due dates. Credit terms affect whether an amount is overdue. Do not assume the largest or oldest item is ready for payment or collection without checking the underlying records.

What you receive

• Customer or supplier balance schedules within the agreed scope.
• Outstanding-item summaries and reconciliation queries.
• A clear record of matters requiring documents, clarification or approval.

Why it matters

Reliable debtor and creditor ledgers give you a clear list of balances and exceptions to act on. MATTLY maintains and explains the accounting records; you retain the commercial relationship, collection decisions and payment decisions.

Confirm the output format and reporting cycle at the start.

What you provide

The exact checklist depends on your systems and the agreed work. It may include:

• Customer and supplier account records for the agreed period.
• Relevant invoices, credit notes, statements and receipt or payment references.
• Details of known disputes, adjustments and prior follow-ups.

Do not send these records through the public enquiry form. Agree a suitable sharing channel and authorised access first.

Responsibilities & scope

You provide complete records, respond to queries and approve business decisions. MATTLY works within the agreed scope, raises unresolved information and communicates the position reached.

You retain authority over payments, credit terms and decisions about customers or suppliers. Standard debtor and creditor support does not include customer collections, supplier follow-up, sending demands, payment processing, procurement, purchase orders or supplier onboarding.

Stock and inventory administration are excluded. MATTLY does not maintain item masters or SKUs, capture stock quantities or movements, perform stock counts or transfers, calculate inventory valuations, or operate stock-control systems. A supplier invoice may still be recorded to the agreed accounting ledger without MATTLY maintaining the underlying stock records.

For fees, timing, changes and handover, see the working arrangements below.